8 1/2 in The Fan

Food was wonderful, but the drinks were missing. Trying to get refunded for the missing three drinks through the Toast App was the most insane, incompetent customer service experience I have ever had, and I used to be a Comcast customer! I would advise switching to a different take out delivery app, as Toast is by far the worst user and customer support experience I have ever had. If there were missing items from an order through DoorDash, Postmates, UberEats, Caviar, or Seamless…they would have refunded me for the missing items with zero questions asked and not asked me for details about the last four digits of my credit card, the address of your restaurant, the total cost of the bill…..all details that they should have on file for a customer service agent. My complaint isn’t with 8 1/2….your restaurant/store is incredible, my complaint is with how embarrassing the UX and customer service department is with your middle man of choice, Toast.