-Cancellation Policy- If you need to cancel, change your reservation date, or decrease the number of guests, it must be made at least 48 hours prior to the reservation date by email. NO EXCEPTIONS. Any cancellations within 48 hours or no show will be non-refundable. If you are experiencing a transportation delay, of any kind, unfortunately, we can not guarantee a full-course meal or any type of discount. If you are feeling sick or ill in any way we strongly encourage you to cancel your reservation. Before dining with us, all parties must read our policy and agree to our policy. If you do not agree with these terms we kindly ask that you take a moment and rethink your reservation or refrain from making one. Matoi is a restaurant for customers who are open to participating in a specific style of Japanese dining and are looking for an authentic experience.